When does my pass start?+
The moment your payment is confirmed. Queue priority, pause on any order, your bonus units, the weekly report and your session window are live straight away, and the 30 days run from that point. Session hours are waiting whenever you connect — connecting later does not extend the period.
Which country does my session sign in from?+
Player runs from the freest server in your own region. Pro and Elite pick the exact country in the panel when the account is connected, from the list of servers we actually run, currently 13 countries across Europe, North America and Asia-Pacific. Steam names the location in the login mail it sends you, so you can check the choice on the first session.
Do unused hours carry over?+
No. Hours belong to the 30 day period they were bought for. You can start a new pass whenever you want.
Can I run two games at once?+
No, and that is deliberate. One pass runs one title at a time on one account. Switch the title whenever you like, the switch applies at the next session start.
What happens if I open Steam myself?+
Your own login takes priority. The session stops and hours stop counting until you close Steam again. The remaining hours stay on the pass.
Why do you charge more than other hour boost services?+
Because we sell less per slot. One title per account instead of 32, a low number of accounts on each address instead of thousands behind a handful, and, on Pro and Elite, sessions only inside the window you choose instead of 24 hours a day. All three cost us money, and all three are the reason your account keeps reading like one person's account.
Does the pass do anything for my other orders?+
Yes, on all of them: commendations, comments, group members, workshop, likes, skin votes, wishlists and review votes. With Pro or Elite those orders ride the same priority queue as your sessions, so they start ahead of standard ones. The price is the same price everybody pays.
Can I pause an order?+
Any order, on any pass, at any time. Going away for a week? Pause it, and resume whenever you like inside the 30 days. Whatever already arrived stays and the rest is still owed to you. Pause acts on the whole order, so if you bought several services in one basket they stop together and start together.
How do I cancel?+
There is nothing to cancel. A pass covers 30 days and stops on its own. No auto renewal, no stored card charge.
What about refunds?+
A pass refunded on the day it was bought, with nothing delivered under it, is refunded in full. After that the refund covers the unused part of the 30 days.
I have two Steam accounts. Do I need two passes?+
Depends on the tier. Player and Pro run one account at a time; Elite runs up to 3 at once, so one Elite covers both. What you can do freely on every tier is move the pass between your own accounts: disconnect one, connect the other, as often as you like inside the 30 days. There is no limit on that and no cost to it.
Is there any risk to my account?+
Use may be subject to Steam rules and account restrictions. We never ask for your password, you see every active session, and you can stop and remove one in a single click.