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Refund Policy

Last updated: September 10, 2026

1. Before Work Begins

Orders cancelled before a booster has started work are eligible for a full refund.

2. After Work Has Started

If a service is partially completed, we refund the unfinished portion on a pro-rated basis, calculated from the agreed scope of the order (for example, the commendations, comments or hours not yet delivered).

3. Completed Orders

Once a service has been fully delivered as described, it is not eligible for a refund. If something was delivered incorrectly or doesn't match the order description, contact support within 7 days and we will make it right with a redelivery or refund, case by case.

4. Non-Refundable Situations

  • Account action taken by a game publisher for reasons unrelated to our service (for example, prior account history).
  • Incorrect account details or credentials provided at checkout that delay or block delivery.
  • Change of mind after an order has been delivered as described.

5. Passes

An Imba Premium pass covers 30 days; Player and Pro run on one Steam account, Elite on up to three at once. It does not renew automatically and we do not store your card, so there is nothing to cancel: it ends on its own. The 30 days begin when your payment clears. If something is wrong with a pass, contact us within 7 days as described in section 3 and we will look at it case by case.

6. How to Request a Refund

Email support@imbaboost.com with your order number and reason for the request, or use our Contact page. Most refund requests are resolved within 3-5 business days.

7. Chargebacks

Please contact us before filing a chargeback with your bank or card issuer. Most issues can be resolved faster directly through support, and an unresolved chargeback dispute may result in account suspension.