Refund Policy

Last updated: September 29, 2026

1. Your 14-Day Right to Withdraw

If you are a consumer, you can withdraw from your contract within 14 days of concluding it, without giving a reason and whatever payment method you used. To do so, send us a clear statement by email to support@imbaboost.com, through our Contact page, or by post to IMBA Wojciech Perzyński at the registered address given in section 1 of our Terms of Service. Include your order number. You can use this wording, but you do not have to: “I withdraw from my contract for order [order number], placed on [date]. Name, email.”

• Our services start right away, and by paying you ask us to begin before the 14 days pass. If you withdraw after we have started, you pay only for the part delivered up to that moment, and we refund the rest.
• Once an order has been fully delivered at your request, having acknowledged at checkout that you then lose the right, the right to withdraw no longer applies — the service has already been provided in full (Article 38(1) of the Polish Consumer Rights Act of 30 May 2014).
• Nothing needs to be sent back. Our services are delivered electronically, so there are no goods to return and no return shipping costs.
• We refund within 14 days of receiving your withdrawal, to the payment method you used — or to your Imbaboost balance, if you prefer that.

2. Before Work Begins

Orders cancelled before work on them has started are refunded in full.

3. After Work Has Started

If a service is partially completed, we refund the unfinished portion on a pro-rated basis, calculated from the agreed scope of the order (for example, the commendations, comments or hours not yet delivered). The same applies when we miss the maximum times in section 6 of our Terms of Service.

4. Completed Orders

A service that has been fully delivered as described is not refundable, for the reason given in section 1. If something was delivered incorrectly or does not match the order description, file a complaint as described in section 9 of our Terms of Service and we will redeliver the missing or incorrect part or refund it. Reporting it within 7 days of delivery helps us check it while the delivery records are fresh; it does not shorten your statutory rights.

5. Situations Without a Refund

• Account action taken by a game publisher for reasons unrelated to our service (for example, prior account history).
• Incorrect links or account details given at checkout that delay or block delivery.
• Change of mind after an order has been fully delivered as described.

None of these limits a right you have as a consumer under mandatory law.

6. Balance Top-Ups

Balance is credit for our services and is not paid out as cash. The one exception is your right to withdraw: if you withdraw within 14 days of a top-up, we refund the part of that top-up you have not spent, and the top-up bonus is removed with it. A refunded order returns to the payment method you used, or to your balance if you choose that.

7. Passes

A pass covers the period you bought: 30 days, 3, 6 or 12 months. Pro runs on one Steam account, Elite on up to three at once (a Player pass bought earlier keeps running on one account until it ends). It does not renew automatically and we do not store your card, so there is nothing to cancel: it ends on its own. The period begins when your payment clears. If you withdraw within 14 days, we refund the unused part of the period, pro rata, from the price you actually paid — including a launch price, which applies until 31 October 2026. For Pro for life, a withdrawal within 14 days is refunded pro rata against 12 months; and if within 12 months of purchase a change on Steam's side makes the service impossible to provide, we refund the unused part of those 12 months the same way. If something is wrong with a pass, file a complaint as described in section 4.

8. How to Request a Refund

Email support@imbaboost.com with your order number and the reason for the request, or use our Contact page. Most refund requests are resolved within 3-5 business days, and every one is answered within 14 days.

9. Chargebacks

Please contact us before filing a chargeback with your bank or card issuer. Most issues can be resolved faster directly through support, and an unresolved chargeback dispute may result in account suspension.