Frequently Asked Questions
Everything about safety, payments, refunds and how our Steam services work.
Are these Steam services safe to use?
+Nobody can promise you how Valve will behave, so here is the checkable version instead. We have run this since 2013 without a customer losing an account to it. No cheats, no third-party software, and a person watching every service we automate. Commendations, comments, likes and group members never touch your login at all, because we deliver them from our own accounts. Hour Boost is the one that signs in, and it signs in from a dedicated server in the country you pick, so the login mail Steam sends you names your own region instead of a data centre on the other side of the world. That part you can check in your own inbox.
Do you need my account login for every service?
+Almost never. Likes, comments, commendations, group members and every Trust Factor service are delivered from our own accounts, so there is nothing of yours for us to hold — a credential we never receive is one we cannot lose. Hour Boost is the exception on Steam: it signs into your account, from the country you choose, and you can disconnect it in one click.
Which payment methods are accepted?
+Card, Apple Pay, Google Pay or bank transfer — you pick on the next page. You can also pay from your Imbaboost balance. Top it up with CS2 skins straight from your Steam inventory — you see the value before you trade, and the balance lands once the trade completes. Crypto (USDT TRC20 or LTC) and bank transfer go through a support ticket, and we credit those the moment the payment arrives. If you need a custom payment method, contact us and we'll work it out. Top up your balance →
Can I pay with CS2 skins?
+Yes. You trade CS2 skins from your Steam inventory and they top up your Imbaboost balance, which pays for any service we sell. You paste your Steam trade link, we show what each item is worth before you send anything, and the balance lands once the trade completes — Steam can hold a trade for up to eight days, so it is not always instant. Items worth under about $0.20 cannot be traded in, and the smallest top-up we take is €1.00. It needs a free account, because a balance has to belong to someone. Pay with CS2 skins →
How does the Imbaboost balance work?
+It is money you keep with us and spend on any service, down to the smallest order. Top it up by card or bank transfer from €25; a €50 top-up adds 5% on top and €100 adds 10%. CS2 skins top it up from €1, without the bonus. Whatever you have not spent can be refunded within 14 days of the top-up. A balance needs a free account, because it has to belong to someone. Add balance →
Do I need an account to order?
+No. Paying by card works as a guest — your order number arrives by email. An account is free, takes about 20 seconds, and keeps every order, its status and your balance in one list, so most buyers make one anyway.
How long does an order take?
+It depends on the service, and every service page says so before you buy. Commendations start on their own the moment you join our CS2 server — there is no button to press — and over 90% of those orders are complete within 3 hours of joining. Others are spread across days on purpose, so the count climbs the way ordinary activity does rather than in one burst. The ceiling is written into our terms: an order starts within 2 business days of payment (commendations: of when you first join our server), and one spread over time finishes no later than 3 business days after the completion date you saw at checkout. Either way you watch it happen: every recorded delivery shows up in your order panel with its timestamp, and you can export the whole log as a CSV.
Do you offer refunds or replacements?
+Yes. An order we have not started yet is refunded in full. Once it is running you can still withdraw within 14 days and pay only for the part already delivered — we refund the rest, to your payment method or your balance. If something was delivered wrong, we redeliver the missing part or refund it; telling us within 7 days of delivery helps us check the delivery records while they are fresh, but it does not shorten your rights. Refund Policy →
What if something goes wrong with my order?
+Tell us and we fix it. With an account, open a ticket straight from the order; as a guest, email [email protected] or write to us on Discord with your order number. We redeliver the missing or incorrect part or refund it, and nothing has to be sent back. Every complaint gets an answer within 14 days, and most are settled within 3–5 business days. Contact us →
What makes Imbaboost different from other providers?
+We've been running this since 2013, with over 50,000 completed orders and a 4.9★ rating on Trustpilot. We don't chase fast, cheap volume. No cheats and no third-party software, and a person oversees every service we automate. Our account network took years to build and has 0 bans over that time. When a service carried too much risk for clients, we dropped it rather than keep selling it. Reputation and client safety come first.
Are these Steam services against the rules?
+Valve's Subscriber Agreement does not name commendations, comments, likes or group members, and we are not going to tell you Valve has blessed them, because nobody can say that honestly. What we can say is this: none of those services touch your account, they are delivered from ours, and we have run them since 2013 without a customer losing an account. When a service stopped being something we could deliver honestly, we stopped selling it. See our full Steam services for details on each one.
How do I contact support?
+Discord is the fastest way to reach us, and it is where most orders get coordinated. You can also email support@imbaboost.com, or open a ticket from your account if the question is about an order you already placed. Every channel is listed on our Contact Us page.
How long has Imbaboost been in business?
+Since 2013. Over a decade of account-safe delivery behind 50,000+ completed orders and a 4.9★ Trustpilot rating.
Can I stay anonymous while using your services?
+For our Steam services there is nothing to stay anonymous about on your side — we never receive your login, so the work happens on our accounts, not yours. Hour Boost is the one that signs in, and it signs in from a dedicated server in the country you choose rather than from wherever our hardware happens to sit, so the login mail Steam sends you names your own region.